At Garmin Shop, we stand behind our expedition-ready gear as firmly as we stand behind our adventurers. If your equipment doesn’t meet your wilderness expectations, our straightforward return process ensures resolution with the efficiency of a well-planned basecamp.

Our Return Policy

You may return most unused items in original packaging within 15 days of delivery for a full refund or exchange. Like checking your gear before a big climb, please inspect items immediately upon arrival.

Non-Returnable Expedition Essentials

To protect all adventurers in our community, these items cannot be returned:

  • Electronics & Power (opened items due to software licensing)
  • Pads & Sleeping Bags (hygiene reasons unless defective)
  • Personalized or custom-ordered gear
  • Items showing signs of use or missing original tags

The Return Process: Charting Your Course

Step 1: Initiate Your Return

Contact our Base Camp support team within 15 days of delivery at [email protected] with:

  • Order number
  • Item(s) for return
  • Reason for return
  • Preferred resolution (refund/exchange)

Step 2: Prepare Your Gear

Pack items securely in original packaging with all tags attached. Include all accessories and documentation – just as you’d pack for a multi-day trek.

Step 3: Ship Back to Base

We’ll provide a prepaid return label for defective items. For other returns:

  • U.S. Adventurers: Use our discounted FedEx return rate
  • International Explorers: Ship via tracked courier (DHL/FedEx recommended)

Note: Original shipping fees are non-refundable, except for defective items.

Refund Timeline: Restocking Your Supplies

Once we receive and inspect your return (typically 3-5 business days after arrival):

  • Credit Card/PayPal: Refunds process within 3 business days, appearing in 5-10 business days
  • Bank Transfers: Allow 10-15 business days for international transactions

We’ll email confirmation when your refund expeditions begins.

Exchange Process: Swapping Gear Mid-Trail

For size/color exchanges:

  1. Follow standard return process
  2. Include a note specifying desired replacement
  3. We’ll ship your new item once return is received

Expedited exchange shipping available for 50% off standard rates.

Return Request Template

Copy this template to streamline your request:

Subject: Return Request – Order #[Your Order Number] Dear Garmin Shop Base Camp Team, I’d like to initiate a return for the following item(s) from order #[Your Order Number]: – [Product Name] – [Size/Color if applicable] – [Quantity] Reason for return: [Defective/Wrong Item/Size Exchange/etc.] I prefer: [Refund to original payment method / Exchange for [specific product]] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Gear

If your equipment arrives damaged or fails to perform:

  1. Photograph the issue (include packaging damage if applicable)
  2. Email images to [email protected] with “DEFECTIVE” in subject
  3. We’ll arrange expedited replacement at no cost

Winter Expedition Note

During peak season (Nov-Jan), allow 2 additional business days for return processing due to high volume in our logistics basecamp.

Questions about navigating our returns process? Our adventure-certified support team stands ready at [email protected].