At Garmin Shop, we’re committed to ensuring your expedition gear arrives ready for adventure and meets your wilderness expectations. Below you’ll find our detailed shipping and summit-grade return policies.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). During peak season (Nov-Jan), please allow an additional 1-2 days for processing.
Shipping Methods & Delivery Times
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Free Shipping (orders over $50) – via EMS
- Delivery within 15-25 business days after shipment
Note: Delivery times are estimates and may vary based on destination. We currently ship worldwide except to parts of Asia and certain remote regions.
Our Summit-Grade Return Policy
We stand behind our expedition-ready gear as firmly as we stand behind our adventurers. If your equipment doesn’t meet your wilderness expectations, our straightforward return process ensures resolution with the efficiency of a well-planned basecamp.
Return Eligibility
- Most unused items in original packaging may be returned within 15 days of delivery
- Items must be inspected immediately upon arrival
- Original tags must be attached and all accessories included
Non-Returnable Expedition Essentials
To protect all adventurers in our community, these items cannot be returned:
- Electronics & Power (opened items due to software licensing)
- Pads & Sleeping Bags (for hygiene reasons unless defective)
- Personalized or custom-ordered gear
- Items showing signs of use or missing original tags
The Return Process: Charting Your Course
Step 1: Initiate Your Return
Contact our Base Camp support team within 15 days of delivery at [email protected] with:
- Order number
- Item(s) for return
- Reason for return
- Preferred resolution (refund/exchange)
Step 2: Prepare Your Gear
Pack items securely in original packaging with all tags attached. Include all accessories and documentation – just as you’d pack for a multi-day trek.
Step 3: Ship Back to Base
- For defective items: We’ll provide a prepaid return label
- For other returns:
- U.S. Adventurers: Use our discounted FedEx return rate
- International Explorers: Ship via tracked courier (DHL/FedEx recommended)
Note: Original shipping fees are non-refundable, except for defective items.
Refund Timeline: Restocking Your Supplies
Once we receive and inspect your return (typically 3-5 business days after arrival):
- Credit Card/PayPal: Refunds process within 3 business days, appearing in 5-10 business days
- Bank Transfers: Allow 10-15 business days for international transactions
We’ll email confirmation when your refund expedition begins.
Exchange Process: Swapping Gear Mid-Trail
For size/color exchanges:
- Follow standard return process
- Include a note specifying desired replacement
- We’ll ship your new item once return is received
- Expedited exchange shipping available for 50% off standard rates
Damaged or Defective Gear
If your equipment arrives damaged or fails to perform:
- Photograph the issue (include packaging damage if applicable)
- Email images to [email protected] with “DEFECTIVE” in subject
- We’ll arrange expedited replacement at no cost
Winter Expedition Note: During peak season (Nov-Jan), allow 2 additional business days for return processing due to high volume in our logistics basecamp.
Questions about navigating our returns process? Our adventure-certified support team stands ready at [email protected].